Refund & Cancellation Policy

At Let's Play Nepal, we strive to provide a smooth booking experience for both players and venue owners. This Refund & Cancellation Policy explains when cancellations and refunds may be available for bookings made through our platform.

Cancellation eligibility depends on the individual venue's policies. Users are encouraged to review venue-specific cancellation terms before confirming a booking.

Once a booking is confirmed, cancellation requests may be subject to restrictions set by the venue owner.

Refund requests may be approved in the following situations:

• The venue owner cancels a confirmed booking.
• A duplicate payment is charged due to a technical issue.
• A booking cannot be fulfilled because of platform errors.
• The venue owner approves a cancellation according to their refund policy.
• Exceptional circumstances reviewed and approved by Let's Play Nepal.

Refunds will generally not be provided under the following circumstances:

• Failure to attend a booked session (No-Show).
• Late arrival resulting in reduced playing time.
• Violation of venue rules or policies.
• Cancellation requests outside the venue's allowed timeframe.
• Dissatisfaction with gameplay, opponents, or personal scheduling conflicts.

If a venue owner cancels a confirmed booking, users may be eligible for a full refund or an alternative booking arrangement, subject to availability.

Outdoor sports activities may occasionally be affected by weather conditions, natural disasters, government restrictions, power outages, or other circumstances beyond reasonable control.

Refund eligibility in such situations will be determined based on the venue owner's policy and the specific circumstances involved.

Once a refund request is approved, processing typically takes between 7 and 14 business days, depending on the payment method and payment provider.

Processing times may vary due to banking systems or third-party payment services.

Users can contact support through the Let's Play Nepal platform and provide:

• Booking reference number
• Reason for refund request
• Relevant screenshots or supporting evidence (if applicable)

Let's Play Nepal reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be published on this page with a revised effective date.